FAQ
When was your company founded?
We started Loyalty Leather in 2018. In 2019 we decided to hang up a bag and paint it, and the first hand-painted Loyalty Leather original was born!
What is your return policy?
We offer free returns on all orders within 30 days, with some exceptions. Items must be unused and in original packaging to be eligible for return. Please see our Refund Policy.
Does Loyalty Leather sell gift cards?
Yes we do! In fact, 60% of our orders are gifts! Gift cards are the perfect way to get them exactly what they want!
How do I care for a Loyalty Leather bag?
We recommend applying a quality leather lotion like Saphir's Universal Lotion every 3 months or so. Protect your bag from moisture, sharp objects, and prolonged or direct sun exposure. If your bag does get wet, allow it to dry at room temperature, do not use heat to dry it.
How long does it take for my order to be made?
We hand-paint every item to order. This makes each bag or pair of shoes specially made just for you and limits overproduction which is a part of our sustainability mission. Item production times vary for each item and are clearly listed on each product page.
Where are your leather goods made?
Our bags and accessories are proudly made and hand painted in our studio in Philadelphia, PA USA. Our shoes are made by a family owned shoe factory in Spain and then hand-painted and polished in our Philadelphia Studio.
