SHIPPING Orders within the contiguous United States ship free. Due to the value and unique nature of our custom made leather goods, we ship all orders valued over $75 with signature required on delivery. Please make sure an adult is present to sign for and receive your purchase. In some cases (normally when multiple large items are purchased) we ship items from the same order in separate packages so that they are properly protected during shipment.
We hope you'll appreciate our exceptional quality and uniqueness of our products and that you will love every LOYALTY LEATHER item you purchase. We fully guarantee and stand by our products. If you are unhappy with your item for any reason, simply contact us for a return or exchange.
RETURN POLICY (only offered on non-final sale items, within 30 days). Returns are offered within the contiguous United States on all leather goods purchases, unless otherwise noted on certain products. Returns on custom orders are not accepted. Shipping costs are non-refundable. Return requests must be made within 30 days of the date you receive your order: Email Cheryl@loyaltyleather.com to request a return.
We are pleased to offer a return policy on unused items in their original, new condition. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all LOYALTY LEATHER products that have not been used.
RETURN SHIPPING To return your item, you should email us at Cheryl@loyaltyleather.com to start the return process.
Once approved for a return we will provide you with a shipping label and a quote for return shipping cost. The cost of return shipping is the customer's responsibility and will be deducted from your refund. If the item arrived to you damaged or was inaccurate to your original order we will cover the cost of return shipping and send a replacement to you.